Managed IT & Support
Everything that keeps the working day working. A support desk staffed by people who already know your setup, hardware that is specified and configured properly, and monitoring that tells us about a problem before your staff do.
Canadian Remote Support
Fast, secure remote support from a Canadian team that already knows your systems.
- Unlimited remote tickets on managed plans
- Support desk 8am–6pm ET, escalation after hours
- Canadian team, no offshore call centre
Local Onsite Support
Hands on help at your location when remote won't cut it.
- Hamilton, Burlington, Oakville, Mississauga and the GTHA
- Scheduled visits included on Managed plans
- Emergency dispatch when remote cannot fix it
24/7 Monitoring & Alerting
We watch every server, endpoint and link, and catch problems before they become outages.
- Agents on every server, endpoint and network link
- Alerts routed to a technician, not just an inbox
- Monthly report of what we caught before you saw it
Servers & Workstations
The right hardware, properly configured, backed by ongoing support.
- Hardware sourced from HP, Dell, Lenovo and Apple
- Imaged, joined, secured and delivered ready to use
- Lifecycle tracking so nothing dies unexpectedly
Network Design & Installation
Wired, wireless and switching, built so your business can grow on it.
- Ubiquiti, Cisco and TP-Link switching and wireless
- Cabling, VLANs, guest isolation and documentation
- Designed for the headcount you will have, not the one you have
Three ways to work with us.
Every plan is a fixed monthly number quoted after your free assessment. No per-ticket billing and no surprises on the invoice.
Essential
For a small team that mostly runs itself and needs a safety net behind it.
- 24/7 monitoring and alerting
- Patch and update management
- Managed antivirus
- Unlimited remote support
Managed
Most chosenOur most common plan. Full coverage for a business that cannot afford downtime.
- Everything in Essential
- Managed EDR and firewall
- Backup and disaster recovery
- Scheduled onsite visits
- Cloud licence management
Managed Plus
Coverage plus a monthly block of build time for the projects that keep getting postponed.
- Everything in Managed
- VOIP, cameras and access control
- Monthly development and automation hours
- Dashboards and reporting
- Quarterly technology review
Thirty minutes.
No obligation.
A free assessment of what you're running, where you're exposed, and what it should cost. You keep the written summary either way.
Book your free assessmentHamilton · Burlington · Oakville · Mississauga · the GTHA
Support desk 8am–6pm ET · Monitoring 24/7